Another week went by and I tied deleting a bunch of redshift files, again didn’t work. Sign in, sign out, reboot, sign in and try again. I explained to the maxon support employee that I was pleased with his support and his fast responses but wasn’t impressed at all with the redshift team or maxon app team, that i hadn’t heard from yet.Ī week pasted and I got a “potential workaround”. The troubleshooting was also eating away from my working hours so it was a gamble if it was worth it or if i should start working on plan B.Ī few days went by and no word from the Maxon App team, I realized that I would miss my deadline and started to work on plan B. Then the ticket got sent to the maxon app team, I stated again that I was on a deadline and hoped that they’d get back to me quick since I’d been troubleshooting for a week now with no success. I created another account on my workstation and installed everything there, no success. The next couple of days I tried a lot of stuff, sent in Maxon App error log files, system info and so on. If redshift works fine in c4d it shouldn’t be a problem with me not activating my license. It felt like it could’ve been “Did you try and restart you computer”. I was a little disappointed when the reply of the very detailed email was “Is there a green check mark next to redshift in the maxon app, have you activeded the redshift licence?”. I explained everything again, in detail with all different builds I’ve tried in combination and got forwarded to the redshift team. They asked me to reinstall redshift and so I did (again) with no success, just like i stated in the email to Maxon. Right when I ended my conversation with SideFX, maxon replied for the first time. I forwarded everything I tried with SideFX to Maxon. They concluded that everything looks fine from their end and asked me to try Maxon support. I sent in all machine info as well as Houdini license diagnostics and tried installing redshift via package and a bunch of other stuff all in one day. SideFX replied quickly and asked me to try another Houdini build with redshift, they also stated that it’s probably something related to Maxon but was going to help me troubleshoot as best as possible. I was also in the ending stage of a project that was supposed to be rendered with redshift in Houdini. So i reached out to Maxon and SideFX for support. I quickly realized that this is not something I could solve myself. So I started to troubleshoot on my own for a few days, reinstalling all related software, experimenting with different builds in combination with each other and so on. The issue is that as soon as I open any redshift related thing in Houdini, for example the IPR the error pops up and nothing works. First I googled the issue and could tell right away that it wasn’t that common but some had the same issue "Maxon licensing error: user not logged in (7)". If this is the wrong place, I’m sorry, mods feel free to delete my post.Ī little over two months ago I experienced a bug in redshift for Houdini, this happened when I started using the Maxon App. I just want to share a recent experience I’ve had with the maxon support team.
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